Terms of service

Last Updated: 24 June 2026

Welcome to Auramoolika.in. These Terms of Service govern your access to and use of https://auramoolika.in/, including browsing the website, placing orders, purchasing products, contacting support, and using any service offered through the website.

Auramoolika.in is the brand and online store name operated by Webofia, GSTIN 33BGMPB9686G2Z1.

By using our website or placing an order, you agree to these Terms of Service, along with our Privacy Policy, Shipping Policy, Return, Refund & Exchange Policy, Legal Notice, and any other policies published on our website. If you do not agree with these Terms, please do not use our website or place an order.

Throughout these Terms, “we”, “us”, and “our” refer to Webofia operating under the brand Auramoolika.in. “You”, “your”, “customer”, and “user” refer to any person who visits the website, creates an account, places an order, purchases a product, contacts us, or uses our services.

Business Details

The registered business name is Webofia. The brand and online store name is Auramoolika.in. The GSTIN is 33BGMPB9686G2Z1. The website is https://auramoolika.in/. Customer support can be contacted by email at support@auramoolika.in or by phone and WhatsApp at +91 96296 76300.

Our office address is Auramoolika.in, 121 Eachavari, Namakkal - 637002, Tamil Nadu, India.

1. Acceptance of Terms

By accessing, browsing, or using our website, you confirm that you have read, understood, and agreed to these Terms of Service and our website policies. You also confirm that the information you provide to us is true, accurate, current, and complete.

If you are using the website on behalf of another person, business, or organization, you confirm that you have the authority to accept these Terms on their behalf.

2. Use of Our Website

You agree to use our website only for lawful, personal, and proper purposes. You must not use the website for fraud, illegal activity, misleading transactions, false information, unauthorized access, interference with website security, copying of website content, resale of website content, harmful code, spam, malware, harassment, abuse, or any activity that violates applicable laws or third-party rights.

We may restrict access, cancel orders, refuse service, suspend accounts, or take appropriate action if we suspect misuse of the website, fraudulent activity, violation of these Terms, violation of law, or conduct that may harm Webofia, Auramoolika.in, our customers, our service providers, or the public.

3. Account Registration and Responsibility

You may be able to create an account on our website. If you create an account, you are responsible for keeping your login details confidential and for all activity that happens under your account.

You agree to provide accurate account information and update it when required. If you suspect unauthorized access to your account, you should contact us immediately at support@auramoolika.in.

We are not responsible for losses caused by your failure to protect your account details, password, device access, or payment authentication information.

4. Product Information

We make reasonable efforts to display accurate product names, descriptions, images, prices, ingredients, quantities, sizes, features, specifications, usage information, storage instructions, expiry details, and availability. However, we do not guarantee that all product information will always be completely accurate, current, complete, or error-free.

Auramoolika.in sells herbal products for skin, hair, wellness, and selected herbal food products. Product colors, textures, aromas, thickness, consistency, taste, finish, and appearance may vary slightly due to natural ingredients, seasonal sourcing, plant-based materials, traditional preparation methods, handmade processes, batch differences, photography, lighting, screen settings, or device display differences.

Product images may include props, backgrounds, bowls, spoons, plants, styling items, or decorative items that are not included with the product unless specifically mentioned. Product packaging, labels, bottle design, container type, or outer appearance may change from time to time without affecting the product’s general purpose or quality.

Minor natural, handmade, ingredient-based, or visual variations are not considered defects.

5. Herbal Product, Skin, Hair, Food, and Wellness Disclaimer

Some products sold on Auramoolika.in may be herbal skin care products, hair care products, hair oils, herbal powders, bath products, soaps, shampoos, wellness-inspired products, traditional herbal preparations, edible herbal products, herbal mixes, or selected food-related products. Any references to herbal benefits, skin care benefits, hair care benefits, wellness support, traditional use, natural ingredients, ingredient properties, or general product suitability are based on traditional knowledge, commonly known ingredient uses, customer interest, and general product information.

We do not guarantee any specific skin, hair, health, beauty, medical, emotional, wellness, dietary, or personal outcome from using any product. Products sold on our website are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results may vary depending on skin type, hair type, scalp condition, body condition, age, diet, lifestyle, allergies, medical history, usage method, storage conditions, and other personal factors.

Customers should read product descriptions, ingredient information, usage instructions, warnings, storage directions, batch details, and expiry details before using or consuming any product. For skin and hair products, customers are advised to perform a patch test before full application. For herbal food products, customers should check ingredients carefully before consumption, especially in case of allergies, pregnancy, medical conditions, medication use, dietary restrictions, or sensitivity to any ingredient. If irritation, allergy, discomfort, digestive issue, or any unwanted reaction occurs, please stop using the product and seek professional advice where necessary.

6. Pricing, Taxes, and Charges

All prices are listed in Indian Rupees unless otherwise stated. Prices may change at any time without prior notice.

The final payable amount may include product price, applicable taxes, shipping charges, Cash on Delivery charges, payment charges, handling charges, gift wrapping charges, discounts, or other applicable charges, depending on the order and available options. The final payable amount will be displayed at checkout before you complete the order.

We reserve the right to correct pricing errors, typographical errors, product information errors, ingredient information errors, availability errors, or system errors. If an order is placed at an incorrect price due to an error, we may contact you for confirmation, cancel the order, or issue an eligible refund if payment has already been made.

7. Orders and Acceptance

When you place an order on our website, you are making an offer to purchase the selected product. Order confirmation does not always mean final acceptance of the order.

We may accept, reject, cancel, or limit any order due to product unavailability, incorrect pricing, incorrect product information, payment failure, suspected fraud, incorrect address, incomplete address, bulk order concerns, unauthorized reseller activity, courier non-serviceability, customer non-response, or violation of our policies.

If a prepaid order is cancelled by us, an eligible refund will be processed according to our Return, Refund & Exchange Policy and payment provider timelines.

8. Payment Terms

Available payment methods will be displayed at checkout. Payments may be processed by third-party payment gateways, banks, UPI providers, card networks, wallet providers, or other payment service providers.

You agree to provide accurate billing and payment information. You also agree not to use unauthorized payment methods, stolen payment instruments, false payment details, or fraudulent transactions.

We will never ask you to share OTP, UPI PIN, card PIN, CVV, net banking password, wallet password, or other sensitive payment authentication details through phone, email, WhatsApp, or customer support messages. You are responsible for keeping your payment credentials confidential.

9. Cash on Delivery

Cash on Delivery availability, if offered, will be shown at checkout. Cash on Delivery may not be available for all products, order values, or delivery locations.

We reserve the right to cancel Cash on Delivery orders if the customer is unreachable, the address is incomplete or incorrect, previous Cash on Delivery orders were refused or not accepted, the order appears suspicious, or courier serviceability is unavailable.

If a Cash on Delivery order is refused without a valid reason or returned due to customer unavailability, future Cash on Delivery orders may be restricted.

10. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy. Delivery timelines shown on the website or shared by our team are estimates only and are not guaranteed.

Delivery may be delayed due to courier delays, weather conditions, public holidays, festival rush, strikes, lockdowns, restrictions, natural events, incorrect address, incomplete address, customer unavailability, remote location limitations, payment verification, stock verification, or circumstances beyond our control.

We are not responsible for delays caused by courier partners or events beyond our reasonable control, but we will make reasonable efforts to assist customers with shipping-related concerns.

11. Customer Address and Contact Details

You are responsible for providing complete and accurate shipping details, including full name, complete address, landmark where required, city, district, state, PIN code, mobile number, and email address.

We are not responsible for failed delivery, delayed delivery, return-to-origin shipments, non-delivery, or losses caused by incorrect, incomplete, outdated, or unreachable customer details.

If you need to correct your delivery address after placing an order, you should contact us immediately. Address changes may not be possible after the order is packed or dispatched.

12. Returns, Refunds, Exchanges, and Cancellations

Returns, refunds, exchanges, replacements, and cancellations are governed by our Return, Refund & Exchange Policy.

You should read the policy carefully before placing an order. We reserve the right to approve or reject return, refund, exchange, replacement, or cancellation requests based on request timeline, product eligibility, product condition, seal condition, hygiene requirements, inspection result, stock availability, courier status, and policy terms.

For herbal skin care, hair care, wellness, and herbal food products, returns may be limited for hygiene, safety, contamination, seal, expiry, and quality reasons. Opened, used, applied, consumed, tampered, damaged, or improperly stored products may not be eligible for return unless the issue is due to an error from our side and is verified according to our policy.

13. Refused Delivery and Failed Delivery

If an order is refused by the customer, not accepted, returned due to failed delivery attempts, returned due to incorrect address, returned due to incomplete address, or returned due to customer unavailability, we may deduct applicable shipping charges, return charges, Cash on Delivery charges, handling charges, or other costs from any eligible refund.

Additional shipping charges may apply if the customer requests reshipping.

14. Offers, Discounts, and Promotions

We may offer discounts, coupon codes, sale prices, free shipping, promotional offers, bundle offers, or limited-time deals from time to time.

Promotions may be subject to specific terms and conditions. We reserve the right to modify, pause, cancel, reject, or withdraw offers at any time without prior notice. We may also reject misuse of coupon codes, unauthorized discounts, fake referrals, fraudulent purchases, or orders placed to abuse promotions.

Offers cannot be exchanged for cash unless specifically stated.

15. Bulk Orders and Reselling

If you wish to place a bulk order, you may contact us before placing the order. Bulk orders may require additional confirmation, payment verification, processing time, special packaging, and separate shipping arrangements.

We reserve the right to cancel or limit orders that appear to be placed for unauthorized resale, artificial demand creation, misuse of offers, fraudulent activity, or violation of our policies.

16. User Reviews, Comments, and Feedback

You may be allowed to submit reviews, ratings, comments, feedback, testimonials, images, or other content through our website or communication channels.

By submitting such content, you confirm that the content is true, based on your own experience, lawful, not misleading, not abusive, not defamatory, not obscene, not harmful, and does not violate the rights of any third party.

You grant Webofia operating under the brand Auramoolika.in permission to use, display, edit, publish, reproduce, and share your submitted content for website, marketing, customer support, product improvement, and business purposes. We may remove or edit user content at our discretion.

17. Intellectual Property

All content on our website, including text, product descriptions, images, logos, graphics, icons, banners, layout, design, website structure, product names, and other materials, belongs to Webofia / Auramoolika.in or is used with permission from respective owners, suppliers, licensors, or service providers.

You may not copy, reproduce, modify, publish, sell, distribute, upload, transmit, display, or commercially use our website content without written permission. Unauthorized use of our intellectual property may result in legal action.

18. Third-Party Services and Links

Our website may use third-party platforms and service providers for ecommerce operations, checkout, payments, shipping, delivery tracking, analytics, marketing, hosting, security, fraud prevention, and customer support.

Our website may also contain links to third-party websites, payment pages, courier tracking pages, social media pages, or external services. We are not responsible for third-party website content, privacy practices, terms, security, service failures, payment gateway downtime, courier partner delays, or external platform issues.

You should review third-party terms and policies before using their services.

19. Privacy

Your use of our website is also governed by our Privacy Policy. By using our website, you agree that we may collect, use, store, share, and protect your information as described in our Privacy Policy.

20. Prohibited Activities

You agree not to use our website or services for fraudulent orders, fake orders, unauthorized payments, false identity, incorrect contact information, misuse of returns, misuse of refunds, misuse of exchanges, misuse of discounts, abuse of offers, scraping website data, copying content, interfering with website operations, uploading harmful code, attempting cyberattacks, harassing our team, abusing service providers, violating third-party rights, or violating applicable laws.

We may cancel orders, block accounts, restrict access, refuse service, report unlawful activity, or take legal action for prohibited activities.

21. Product Use and Customer Responsibility

You are responsible for using products safely, carefully, and according to the product type, product label, usage instructions, storage instructions, expiry details, and general precautions. You are also responsible for keeping products away from misuse, improper storage, contamination, accidental leakage, breakage, moisture, heat, direct sunlight, unsafe handling, or use contrary to instructions.

For herbal skin and hair products, you are responsible for checking ingredients, performing patch tests where suitable, avoiding use on irritated or broken skin unless the product specifically allows it, and stopping use if any unwanted reaction occurs. For herbal food products, you are responsible for checking ingredients, expiry details, suitability, allergies, dietary restrictions, and storage instructions before consumption.

Webofia / Auramoolika.in is not responsible for damage, injury, allergic reaction, irritation, digestive issue, dissatisfaction, or product issues caused by misuse, mishandling, improper storage, customer sensitivity, ingredient allergy, overuse, use contrary to instructions, use after expiry, alteration, contamination, customer negligence, or failure to follow common safety practices.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Webofia operating under the brand Auramoolika.in shall not be liable for indirect, incidental, special, punitive, consequential, or other damages arising from website use, inability to use the website, product use, product misuse, allergic reactions, personal sensitivity, delivery delays, failed delivery, payment gateway issues, third-party service failures, courier delays, website downtime, incorrect customer information, unauthorized account access caused by customer negligence, or events beyond our control.

Our total liability for any order-related claim shall not exceed the amount paid by the customer for that specific order, except where liability cannot be limited under applicable law.

23. No Warranty

Our website, products, and services are provided on an “as is” and “as available” basis. We do not guarantee that the website will always be available, uninterrupted, secure, error-free, or free from viruses or harmful components.

We also do not guarantee that product information will always be completely accurate or current, that all products will always be available, that delivery will always occur within estimated timelines, or that products will meet every customer expectation.

We do not guarantee any specific skin care result, hair care result, wellness result, taste preference, dietary result, health result, or personal outcome from using any herbal, natural, skin, hair, wellness, or food product sold on our website.

Nothing in these Terms limits customer rights that cannot be excluded under applicable law.

24. Indemnification

You agree to indemnify and hold Webofia / Auramoolika.in harmless from any claim, loss, damage, liability, cost, or expense arising from your misuse of our website, violation of these Terms, violation of law, infringement of third-party rights, fraudulent activity, unauthorized activity from your account, false information provided by you, or misuse of products purchased from us.

25. Force Majeure

We are not responsible for delay or failure to perform any obligation due to events beyond our reasonable control. Such events may include natural disasters, fire, flood, cyclone, earthquake, severe weather, strikes, labour disputes, transport disruption, courier disruption, lockdown, government restriction, war, civil unrest, public emergency, internet failure, hosting failure, payment gateway failure, supplier disruption, logistics disruption, raw material shortage, packaging shortage, or any other event beyond our reasonable control.

26. Termination or Restriction of Access

We may suspend, restrict, or terminate your access to our website, account, or services if we believe you have violated these Terms, misused our website, committed fraud, placed fake orders, abused policies, or acted in a way that may harm Webofia, Auramoolika.in, customers, service providers, or the public.

27. Changes to These Terms

We may update or modify these Terms of Service from time to time to reflect changes in our business, website, services, products, policies, legal requirements, or operational practices.

The updated version will be posted on this page with the revised “Last Updated” date. Your continued use of the website after changes are posted means you accept the updated Terms.

28. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Subject to applicable consumer protection laws, any disputes shall be handled by competent courts, authorities, or forums in Tamil Nadu, India.

29. Contact Us

For questions about these Terms of Service, orders, products, website use, or customer support, please contact us during support hours.

The registered business name is Webofia. The brand and store name is Auramoolika.in. The GSTIN is 33BGMPB9686G2Z1. The website is https://auramoolika.in/. The support email is support@auramoolika.in. The support phone and WhatsApp number is +91 96296 76300. Support hours are 10:00 AM to 6:00 PM IST, Monday to Saturday.