Return, Refund & Exchange Policy

Last Updated: 24 June 2026

Thank you for shopping with Auramoolika.in. Auramoolika.in is the brand and online store name operated by Webofia, GSTIN 33BGMPB9686G2Z1.

This Return, Refund & Exchange Policy explains how returns, refunds, replacements, exchanges, and cancellations are handled for orders placed on https://auramoolika.in.

By placing an order on our website, you agree to the terms of this policy. Throughout this policy, “we”, “us”, and “our” refer to Webofia operating under the brand Auramoolika.in. “You”, “your”, and “customer” refer to the person placing an order or using our website.

Business Details

The registered business name is Webofia. The brand and online store name is Auramoolika.in. The GSTIN is 33BGMPB9686G2Z1. The website is https://auramoolika.in/. Customer support can be contacted by email at support@auramoolika.in or by phone and WhatsApp at +91 96296 76300.

Our office address is:

Auramoolika.in
121 Eachavari,
Namakkal - 637002,
Tamil Nadu, India

1. Return Eligibility

You may request a return, replacement, or exchange if you received a damaged product, defective product, wrong product, incomplete order, missing items, expired product, leaking product, broken product, or a product that is significantly different from the description shown on our website. A return may also be considered if the product is unused, unopened wherever applicable, in original condition, and eligible under this policy.

Return requests must be raised within 7 calendar days from the date of delivery. To be accepted for return, the product must be unused, unopened wherever applicable, and returned in its original condition with original packaging, invoice, tags, labels, seals, certificates, manuals, accessories, and freebies, if any. The product must be free from customer-caused damage, leakage, breakage, stains, alteration, tampering, repair, misuse, contamination, or improper storage.

For herbal skin care, hair care, personal care, wellness, and herbal food products, return eligibility may also depend on hygiene, safety, seal condition, expiry date, batch details, and whether the product has been opened, consumed, applied, or used in any form.

2. Products Not Eligible for Return

Returns may not be accepted if the request is raised after 7 calendar days from delivery, if the product has been opened, used, applied, consumed, altered, washed, damaged, repaired, tampered with, or returned without original packaging, invoice, labels, seals, certificates, manuals, accessories, or freebies.

For hygiene and safety reasons, opened or used herbal skin care products, hair care products, oils, powders, creams, soaps, shampoos, herbal mixes, edible products, consumables, food products, and similar items may not be eligible for return unless the product received was damaged, defective, wrong, expired, leaking, broken, or incomplete at the time of delivery.

Returns may also be rejected if the product was damaged due to customer misuse, mishandling, improper storage, exposure to heat, moisture, sunlight, contamination, accidental breakage, or unauthorized repair. Products purchased under clearance sale, final sale, special sale, or promotional sale may not be eligible for return if return restrictions were mentioned at the time of purchase.

Some herbal, natural, handcrafted, traditional, plant-based, and food-based products may have slight natural variations in color, aroma, texture, thickness, consistency, size, finish, shape, taste, or appearance. Such variations may occur due to natural ingredients, seasonal sourcing, handmade preparation, or batch differences, and are not considered defects.

3. Damaged, Defective, Wrong, Expired, or Missing Product

If you receive a damaged, defective, wrong, expired, leaking, broken, or incomplete product, please contact us within 48 hours of delivery. You should share your order number, full name used for the order, registered phone number or email address, clear photos of the product, photos of the outer packaging and shipping label, and photos or video showing the issue. An unboxing video, if available, will help us review the issue faster.

After verification, we may offer a replacement, exchange, refund, or store credit depending on the issue, product condition, seal condition, batch details, expiry date, and product availability.

4. Exchange Policy

We offer exchanges for eligible products if the product received is damaged, defective, wrong, expired, leaking, broken, incomplete, unused, unopened wherever applicable, and in original condition. Exchange approval is subject to request timeline, verification, product inspection, hygiene and safety checks, and stock availability.

If the same product is available, we may replace it with the same item. If the same product is unavailable, we may offer a similar product of equal value, exchange with another product by collecting or adjusting the price difference where applicable, store credit, or refund if exchange is not possible.

If the exchanged product is of a higher value, the customer must pay the price difference. If the exchanged product is of a lower value, the balance may be refunded or issued as store credit, depending on the case.

5. Refund Policy

Refunds are processed only after the return request is approved and the returned product passes our quality inspection. Approved refunds will be processed to the original payment method unless otherwise agreed.

Refunds are usually processed within 5 to 7 business days after approval. Your bank, card issuer, UPI provider, wallet provider, or payment gateway may take additional time to reflect the amount in your account.

Refunds may include the product price paid by you. Shipping charges, Cash on Delivery charges, payment gateway charges, gift wrapping charges, handling charges, or other service charges may not be refundable unless the return is due to an error from our side.

6. Return Shipping

For approved returns due to damaged, defective, wrong, expired, leaking, broken, or incomplete products, we may arrange reverse pickup where courier pickup is available. If reverse pickup is not available in your location, you may be asked to ship the product back using a reliable courier service.

For returns caused by customer preference, incorrect order placed by the customer, change of mind, wrong address provided by the customer, or other non-defect reasons, return shipping charges may be borne by the customer.

Please do not send any product back without confirmation from our support team.

7. Return Address

Approved returns must be sent only after confirmation from our support team.

Auramoolika.in
121 Eachavari,
Namakkal - 637002,
Tamil Nadu, India

8. Return Inspection

Once we receive the returned product, our team will inspect it. A return, refund, or exchange may be rejected if the product is opened, used, consumed, applied, damaged, incomplete, contaminated, leaking due to customer handling, missing original packaging, missing invoice, missing tags, missing labels, missing seals, missing certificates, missing accessories, or missing freebies.

A return may also be rejected if the product does not match the return request, if the issue reported by the customer is not found during inspection, if the product was damaged due to customer handling, improper storage, contamination, exposure to heat, moisture, or sunlight, or if the return request violates this policy.

If the return is rejected after inspection, the product may be sent back to the customer. Additional shipping charges may apply.

9. Order Cancellation

You may request order cancellation before the order is packed or dispatched. To request cancellation, contact us as soon as possible at support@auramoolika.in or +91 96296 76300.

If the order has already been packed or shipped, cancellation may not be possible. In such cases, you may request a return after delivery, subject to this policy.

If a prepaid order is cancelled before dispatch, the eligible refund will be processed to the original payment method after cancellation approval.

10. Refused Delivery or Failed Delivery

If an order is returned to us because of customer refusal, incorrect address, incomplete address, customer unavailability, unreachable phone number, or failed delivery attempts, we may contact you for reshipping.

Additional shipping charges may apply for reshipping. If the customer does not respond or refuses reshipping, the order may be cancelled. In such cases, shipping charges, Cash on Delivery charges, return charges, handling charges, or other applicable charges may be deducted from the eligible refund where applicable.

11. Non-Delivery or Shipment Marked as Delivered

If your order is marked as delivered but you have not received it, please contact us within 48 hours of the delivery update. We may coordinate with the courier partner and request proof of delivery or a delivery investigation.

Resolution will depend on courier investigation, delivery records, address accuracy, and customer confirmation. Late complaints may be difficult to investigate with the courier partner.

12. Replacement Timeline

If a replacement or exchange is approved, the replacement product will be shipped after the returned product is received and inspected, unless we decide otherwise based on the case.

Replacement delivery time may vary depending on product availability, courier serviceability, delivery location, and operational conditions.

13. Important Notes

Return, refund, and exchange approval is subject to verification and inspection. Webofia operating under the brand Auramoolika.in reserves the right to reject fraudulent, false, unreasonable, or policy-violating claims.

Minor differences in product color, aroma, texture, thickness, consistency, finish, size, taste, or appearance due to photography, lighting, screen settings, natural ingredients, seasonal sourcing, handmade preparation, or batch variation will not be treated as defects.

Herbal, natural, traditional, food-based, skin care, hair care, or wellness-related benefits mentioned for products are based on traditional knowledge, ingredient properties, and customer interest. Our products are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary depending on skin type, hair type, body condition, lifestyle, usage method, allergies, diet, and other personal factors.

Customers are advised to read product descriptions, ingredient details, usage instructions, warnings, storage instructions, and expiry details before use. For skin and hair products, a patch test is recommended before full application. For herbal food products, customers should check ingredients carefully before consumption, especially in case of allergies, pregnancy, medical conditions, or dietary restrictions. If irritation, allergy, discomfort, digestive issue, or any unwanted reaction occurs, please stop using the product and seek professional advice where necessary.

This policy may be updated from time to time. The updated version will be posted on this page with the revised date.

14. Contact Us

For return, refund, exchange, cancellation, or order-related support, please contact us during support hours.

Registered Business Name: Webofia
Brand/Store Name: Auramoolika.in
GSTIN: 33BGMPB9686G2Z1
Website: https://auramoolika.in/
Support Email: support@auramoolika.in
Support Phone/WhatsApp: +91 96296 76300
Support Hours: 10:00 AM to 6:00 PM IST, Monday to Saturday

Auramoolika.in
121 Eachavari,
Namakkal - 637002,
Tamil Nadu, India