Privacy policy

Last Updated: 24 June 2026

This Privacy Policy explains how Webofia, operating under the brand and online store name Auramoolika.in, collects, uses, stores, shares, and protects your personal information when you visit https://auramoolika.in/, place an order, contact us, or use our services.

By using our website, placing an order, contacting us, or submitting any information through our website, you agree to the terms of this Privacy Policy. Throughout this policy, “we”, “us”, and “our” refer to Webofia operating under the brand Auramoolika.in. “You”, “your”, “customer”, and “user” refer to any visitor, customer, buyer, or person using our website or services.

Business Details

The registered business name is Webofia. The brand and online store name is Auramoolika.in. The GSTIN is 33BGMPB9686G2Z1. The website is https://auramoolika.in/. Customer support can be contacted by email at support@auramoolika.in or by phone and WhatsApp at +91 96296 76300.

Our office address is Auramoolika.in, 121 Eachavari, Namakkal - 637002, Tamil Nadu, India.

1. Information We Collect

We may collect personal information that you provide directly to us when you place an order, create an account, contact customer support, submit a form, request a return, request a refund, request an exchange, subscribe to updates, or communicate with us through email, phone, WhatsApp, or any other method.

The information we collect may include your full name, email address, phone number, billing address, shipping address, order details, product details, payment status, customer support messages, return details, refund details, exchange details, cancellation details, allergy-related information voluntarily shared by you, product preference details, and any other information you choose to share with us.

Because Auramoolika.in sells herbal products for skin, hair, wellness, and selected herbal food products, you may choose to share information such as skin type, hair type, scalp concerns, product usage questions, dietary preferences, ingredient concerns, allergy concerns, or wellness-related preferences when contacting us. We use such information only to understand your enquiry, provide customer support, assist with product-related questions, and improve your shopping experience. We do not use this information to provide medical diagnosis, treatment, or professional healthcare advice.

We may also collect information about your activity on our website, including products viewed, products added to cart, pages visited, time spent on the website, order history, coupon usage, browser type, device type, operating system, IP address, approximate location based on IP address, referring website, cookies, and similar tracking information.

2. Payment Information

When you place an order on our website, payments may be processed through third-party payment gateways, banks, UPI providers, card networks, wallet providers, or other payment service providers.

We do not intentionally store complete debit card numbers, credit card numbers, CVV, UPI PIN, net banking passwords, OTPs, card PINs, wallet passwords, or other sensitive payment authentication details on our own systems.

Payment information may be collected, processed, verified, and stored by payment service providers according to their own security standards, terms, and privacy policies. You should not share OTP, UPI PIN, card PIN, CVV, net banking password, wallet password, or any other confidential payment details with anyone claiming to represent Auramoolika.in or Webofia.

3. How We Use Your Information

We use your information to operate our website, process orders, confirm payments, pack products, ship products, deliver orders, provide tracking updates, manage customer support, respond to enquiries, handle returns, process refunds, manage exchanges, respond to cancellation requests, verify customer details, prevent fraud, improve our website, improve our products, maintain business records, and comply with legal, tax, accounting, and regulatory requirements.

We may also use your information to send order-related messages, payment updates, shipping updates, delivery updates, return updates, refund updates, exchange updates, service messages, important policy updates, and customer support responses.

For herbal skin care, hair care, wellness, and herbal food products, we may use product-related enquiries, customer feedback, usage concerns, allergy-related concerns voluntarily shared by customers, and support communication to improve product descriptions, usage instructions, packaging information, customer support quality, and overall shopping experience.

If you subscribe or provide consent, we may use your contact information to send promotional emails, SMS messages, WhatsApp messages, product updates, offers, sale information, new launch updates, herbal product information, or marketing communication. You may opt out of promotional communication by contacting us or using the unsubscribe option where available.

4. Order and Delivery Use

Your name, phone number, email address, shipping address, order details, and product details may be used to process and deliver your order. This information may be shared with courier partners, logistics partners, payment providers, ecommerce service providers, and support service providers only where necessary to complete your order and provide customer service.

If your address, phone number, or delivery details are incorrect or incomplete, your order may be delayed, returned, cancelled, or undelivered. We may use your contact details to confirm delivery information or resolve delivery issues.

5. Customer Support Communication

When you contact us through email, phone, WhatsApp, website forms, or other communication methods, we may collect and keep records of your messages, order details, issue details, photos, videos, product concerns, return requests, refund requests, exchange requests, complaint information, and any product-related information you voluntarily share.

For herbal skin, hair, and food products, customers may contact us regarding ingredients, usage method, storage instructions, expiry details, aroma, texture, consistency, suitability, allergies, patch testing, or product condition. We use this information to understand your request, verify your order, provide support, resolve complaints, prevent misuse, maintain records, and improve customer service.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve your browsing and shopping experience. Cookies may help keep products in your cart, remember preferences, improve website performance, understand website traffic, analyze customer behavior, support advertising, improve marketing, and help prevent fraud.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect website features such as cart, checkout, login, saved preferences, and personalized browsing.

7. Sharing of Information

We may share your personal information with trusted third parties only when required for business, service, operational, legal, or regulatory purposes.

Your information may be shared with ecommerce platform providers, payment gateways, payment processors, banks, courier partners, logistics partners, website hosting providers, technology providers, analytics service providers, marketing service providers, customer support tools, fraud prevention service providers, security service providers, professional advisors, government authorities, courts, regulators, or law enforcement agencies where required by law.

We do not sell your personal information as a business product.

8. Third-Party Services

Our website may use third-party platforms and service providers to operate the online store, manage checkout, process payments, ship products, analyze website performance, run marketing campaigns, prevent fraud, and support customer communication.

These third-party service providers may collect, process, store, or access your information according to their own privacy policies, terms, security practices, and applicable laws. We are not responsible for the privacy practices, content, security, or policies of third-party websites or service providers.

9. Marketing Communication

If you subscribe to updates, create an account, make a purchase, or provide consent where required, we may send you promotional messages about herbal skin care products, hair care products, herbal food products, offers, discounts, new arrivals, sale events, store updates, and product information.

You may unsubscribe from promotional emails by using the unsubscribe option in the email or by contacting us at support@auramoolika.in. For SMS, WhatsApp, or phone-based promotional communication, you may contact us and request removal from promotional communication.

Even if you unsubscribe from promotional communication, we may still send important order-related, payment-related, shipping-related, return-related, refund-related, exchange-related, account-related, or policy-related messages.

10. Data Retention

We retain your personal information only as long as reasonably necessary for the purposes described in this Privacy Policy. Information may be retained for order processing, customer support, delivery records, payment verification, returns, refunds, exchanges, dispute resolution, fraud prevention, legal compliance, tax compliance, accounting records, business records, and internal reporting.

When personal information is no longer required, we may delete it, anonymize it, or securely store it as required by law, business needs, or legitimate record-keeping purposes.

11. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction. However, no method of internet transmission, website operation, payment processing, or electronic storage is completely secure.

You are responsible for keeping your account details, passwords, OTPs, UPI PINs, card PINs, banking details, and payment authentication details confidential. Webofia operating under the brand Auramoolika.in will never ask you to share sensitive payment authentication details through phone, email, WhatsApp, or customer support messages.

12. Your Rights and Choices

Subject to applicable laws, you may request access to the personal information we hold about you, correction of inaccurate information, update of your contact details, deletion of personal information where legally permitted, withdrawal of consent for promotional communication, or assistance with a privacy-related complaint.

To make a privacy request, please contact us at support@auramoolika.in. We may ask you to verify your identity before processing your request. Some information may need to be retained for legal, tax, accounting, fraud prevention, order history, dispute resolution, or business record purposes.

13. Children’s Privacy

Our website is intended for general users who can lawfully place online orders. We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us, please contact us at support@auramoolika.in so that we can review the matter and take appropriate action where required.

14. Third-Party Links

Our website may contain links to third-party websites, payment pages, courier tracking pages, social media pages, or other external platforms. When you click on a third-party link, you may be redirected to a website or service that is not controlled by us.

We are not responsible for the privacy practices, security, content, policies, or actions of third-party websites or services. Please review their privacy policies before sharing personal information with them.

15. Fraud Prevention and Safety

We may use order information, payment information, customer information, device information, delivery information, and communication records to detect and prevent fraud, misuse, fake orders, unauthorized transactions, abuse of offers, policy violations, and security risks.

We may cancel orders, refuse service, restrict access, or take appropriate action if we suspect fraudulent, suspicious, misleading, or unlawful activity.

For your safety, do not share OTP, UPI PIN, card PIN, CVV, net banking password, wallet password, or other confidential payment details with anyone. If you receive suspicious communication claiming to be from Auramoolika.in or Webofia, please contact us directly using the official support email or phone number mentioned in this policy.

16. Product, Health, Allergy, and Usage Information

Auramoolika.in sells herbal products for skin, hair, wellness, and selected herbal food products. Any information provided on our website, product pages, packaging, labels, blogs, advertisements, or customer communication is intended for general product understanding and customer awareness.

Herbal, natural, traditional, skin care, hair care, food, or wellness-related information may be based on traditional knowledge, ingredient properties, customer interest, and general usage practices. Our product information is not intended to replace professional medical advice, diagnosis, or treatment. Individual results may vary depending on skin type, hair type, health condition, diet, lifestyle, allergies, usage method, storage conditions, and other personal factors.

Customers are advised to read product descriptions, ingredients, usage instructions, warnings, storage instructions, batch details, and expiry details before using or consuming any product. For skin and hair products, a patch test is recommended before full application. For herbal food products, customers should check ingredients carefully before consumption, especially in case of allergies, pregnancy, medical conditions, medication use, dietary restrictions, or sensitivity to any ingredient.

If you voluntarily share allergy information, product reactions, skin concerns, hair concerns, dietary concerns, or wellness-related questions with us, we may use that information only to respond to your enquiry, provide order or product support, maintain records, and improve our services. We do not use such information to provide medical diagnosis or treatment.

17. International Data Processing

Some third-party service providers used for ecommerce, hosting, analytics, marketing, payment processing, customer support, or technology services may process or store information outside India. Where applicable, such processing will be handled according to service provider terms, privacy policies, and applicable laws.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, products, technology, legal requirements, or privacy practices.

The updated version will be posted on this page with the revised “Last Updated” date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

19. Contact Us

For privacy-related questions, requests, complaints, or concerns, please contact us during support hours.

The registered business name is Webofia. The brand and store name is Auramoolika.in. The GSTIN is 33BGMPB9686G2Z1. The website is https://auramoolika.in/. The support email is support@auramoolika.in. The support phone and WhatsApp number is +91 96296 76300. Support hours are 10:00 AM to 6:00 PM IST, Monday to Saturday.