Frequently Asked Questions (FAQ)

Last Updated: 24 June 2026

Welcome to the Auramoolika.in FAQ page. Here you can find answers to common questions about our herbal products, orders, payments, shipping, returns, refunds, exchanges, and customer support.

1. What is Auramoolika.in?

Auramoolika.in is an online shopping store offering carefully selected herbal skin care products, hair care products, wellness products, herbal powders, oils, soaps, shampoos, and selected herbal food products.

2. What products do you sell?

We offer products such as herbal skin care products, herbal hair care products, herbal oils, herbal powders, soaps, shampoos, bath care products, wellness products, selected herbal food products, and other natural or traditional products. Product availability may change from time to time.

3. Where is Auramoolika.in located?

Auramoolika.in is located at Auramoolika.in, 121 Eachavari, Namakkal - 637002, Tamil Nadu, India.

4. How can I contact Auramoolika.in?

You can contact us by email at support@auramoolika.in or by phone and WhatsApp at +91 96296 76300.

5. What are your customer support hours?

Our customer support team is available from 10:00 AM to 6:00 PM IST, Monday to Saturday. We are closed on Sundays. Messages received outside support hours, on Sundays, or on public holidays may be answered on the next working day.

6. How do I place an order?

To place an order, visit https://auramoolika.in/, select the product you want to purchase, add the product to your cart, proceed to checkout, enter your shipping and contact details, choose the available payment method, and confirm your order. Once your order is placed successfully, you may receive an order confirmation by email, SMS, WhatsApp, or website notification.

7. Do I need an account to place an order?

You may be able to place an order with or without creating an account, depending on the checkout options available on our website. Creating an account, if available, may help you view order details and manage your information more easily.

8. Can I change my order after placing it?

Order changes may be possible only before the order is packed or dispatched. If you need to change your order, please contact us immediately at support@auramoolika.in or +91 96296 76300. Once the order is packed or shipped, changes may not be possible.

9. Can I cancel my order?

You may request cancellation before the order is packed or dispatched. If the order has already been shipped, cancellation may not be possible. In that case, you may request a return after delivery, subject to our Return, Refund & Exchange Policy.

10. What payment methods do you accept?

Available payment methods will be shown at checkout. Payment options may include online payment methods supported by our payment partners. Availability may vary depending on payment gateway settings, order value, and location.

11. Do you offer Cash on Delivery?

Cash on Delivery availability, if offered, will be shown at checkout. Cash on Delivery may not be available for all products, order values, or locations.

12. Is online payment safe?

Payments are processed through third-party payment service providers. Auramoolika.in will never ask you to share sensitive payment details such as OTP, UPI PIN, card PIN, CVV, net banking password, or wallet password through phone, email, WhatsApp, or customer support messages. For your safety, do not share such confidential details with anyone.

13. My payment was deducted but my order was not confirmed. What should I do?

If your payment was deducted but you did not receive an order confirmation, please contact us with the payment details at support@auramoolika.in or +91 96296 76300. We will check the payment status and assist you.

14. How long does order processing take?

Orders are usually processed within 1 to 3 business days after successful order confirmation and payment confirmation. Processing may take longer during festivals, sale periods, holidays, high-demand periods, stock verification, product quality checks, packaging checks, courier disruptions, or other unexpected situations.

15. Where do you ship?

Auramoolika.in currently ships products within India to serviceable PIN codes. Shipping availability depends on courier serviceability, product availability, delivery location, product type, packaging suitability, and order details.

16. How long does delivery take?

Estimated delivery after dispatch is usually 2 to 5 business days for Tamil Nadu and nearby locations, 3 to 7 business days for metro cities and major towns, and 5 to 10 business days for other locations in India. Remote or difficult-to-service areas may take longer. These timelines are estimates only and are not guaranteed.

17. How much is the shipping charge?

Shipping charges, if applicable, will be displayed at checkout before you complete your order. Shipping charges may depend on delivery location, product weight, product size, order value, packaging requirements, courier charges, and promotional offers.

18. How can I track my order?

Once your order is shipped, tracking details may be shared through email, SMS, WhatsApp, or order notification. Tracking details may include courier partner name, tracking number, and tracking link.

19. My tracking link is not updating. What should I do?

Tracking information may take 24 to 48 hours to update after dispatch. If the tracking link does not show updates after 48 hours, please contact us at support@auramoolika.in.

20. Can I change my delivery address after placing an order?

Address changes may be considered only before the order is packed or dispatched. Once the order is dispatched, address changes may not be possible and will depend on courier partner rules.

21. What happens if delivery fails?

If delivery fails due to incorrect address, incomplete address, customer unavailability, refusal to accept delivery, or inability to contact the customer, the shipment may be returned to us. Additional shipping charges may apply for reshipping.

22. What should I do if the package looks damaged, opened, or leaking?

If the package appears damaged, opened, torn, crushed, wet, leaking, or tampered with at the time of delivery, you may refuse to accept it if it appears unsafe or severely damaged. Please contact us immediately with photos or videos so that we can review the issue and assist you.

23. What should I do if I receive a damaged product?

If you receive a damaged product, please contact us within 48 hours of delivery. Please share your order number, photos of the product, photos of the outer packaging, photos of the shipping label, an unboxing video if available, and a clear description of the issue. We will review your request and assist you as per our Return, Refund & Exchange Policy.

24. What should I do if I receive the wrong product?

If you receive the wrong product, please contact us within 48 hours of delivery with your order number and clear photos of the product received. After verification, we may offer replacement, exchange, refund, or store credit as per policy.

25. What should I do if an item is missing from my order?

If an item is missing from your order, please contact us within 48 hours of delivery. Please share your order number, photos of the received items, photos of the outer packaging, photos of the shipping label, and an unboxing video if available.

26. What is your return period?

Return requests must be raised within 7 calendar days from the date of delivery. The product must be unused, unopened wherever applicable, in original condition, and returned with original packaging, invoice, labels, seals, certificates, accessories, and freebies, if any.

27. Which products are not eligible for return?

Returns may not be accepted if the return request is raised after 7 calendar days from delivery, if the product has been opened, used, applied, consumed, altered, washed, damaged, or repaired, if the product is returned without original packaging, invoice, labels, seals, certificates, or accessories, if the product was damaged due to customer misuse or mishandling, if the product has natural or batch-based variations in color, aroma, texture, thickness, consistency, taste, finish, or appearance, if the product was purchased under clearance sale, final sale, or special sale where returns are not allowed, or if the issue reported is not found during inspection.

For hygiene and safety reasons, opened or used herbal skin care products, hair care products, oils, powders, soaps, shampoos, herbal food products, edible products, and consumables may not be eligible for return unless the product received was damaged, defective, wrong, expired, leaking, or incomplete at the time of delivery.

28. Do you offer exchanges?

Yes, exchanges may be available for eligible products, subject to product condition, request timeline, verification, hygiene and safety checks, and stock availability.

29. How do I request a return, refund, or exchange?

To request a return, refund, or exchange, contact us at support@auramoolika.in or +91 96296 76300. Please include your order number, contact details, product name, reason for request, and photos or videos if applicable.

30. Who pays for return shipping?

For approved returns due to damaged, defective, wrong, expired, leaking, broken, or incomplete products, Auramoolika.in may arrange reverse pickup where available. If reverse pickup is not available, you may be asked to ship the product back to us. For returns caused by customer preference, incorrect order placed by the customer, change of mind, or other non-defect reasons, return shipping charges may be borne by the customer.

31. How long does a refund take?

Refunds are usually processed within 5 to 7 business days after approval. Your bank, card issuer, UPI provider, wallet provider, or payment gateway may take additional time to reflect the amount in your account.

32. Will shipping charges be refunded?

Shipping charges, Cash on Delivery charges, payment gateway charges, gift wrapping charges, or other service charges may not be refundable unless the return is due to an error from our side.

33. Can I return a product if I changed my mind?

Change-of-mind returns may not always be accepted and will depend on product eligibility, product condition, seal condition, hygiene requirements, return timeline, and our policy. Please contact us for assistance.

34. Why does my product look, smell, or feel slightly different from the photo or previous batch?

Some herbal, natural, handmade, plant-based, skin care, hair care, and food products may have natural variations in color, aroma, texture, thickness, consistency, taste, finish, or appearance. Product color may also appear slightly different due to photography, lighting, or screen settings. These minor differences are common in herbal and natural products and are not considered defects.

35. Are herbal benefits guaranteed?

Some product descriptions may mention herbal, natural, traditional, skin care, hair care, food, or wellness-related benefits. These references are based on traditional knowledge, commonly known ingredient uses, and customer interest. Auramoolika.in does not guarantee any specific skin, hair, health, beauty, medical, nutritional, wellness, or personal outcome from using any product.

36. Are your products medical products?

No. Products sold on Auramoolika.in are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Our products are meant for general personal care, wellness, and product-use purposes only. Customers should consult a qualified doctor, dermatologist, nutritionist, dietitian, or healthcare professional where professional advice is required.

37. Should I do a patch test before using skin or hair products?

Yes, for skin and hair products, a patch test is recommended before full application, especially if you have sensitive skin, allergies, scalp concerns, skin conditions, or a history of reactions to natural or herbal ingredients. If irritation, redness, itching, discomfort, allergy, or any unwanted reaction occurs, stop using the product and seek professional advice where necessary.

38. What should I check before consuming herbal food products?

Before consuming herbal food products, please read the product description, ingredients, usage instructions, storage instructions, batch details, and expiry details. Customers with allergies, pregnancy, medical conditions, medication use, dietary restrictions, or sensitivity to any ingredient should consult a qualified professional before use.

39. Do you sell genuine products?

We aim to offer carefully selected products with clear product information. Product details are provided on the product page wherever available. If you have questions about a specific product, please contact us before placing your order.

40. Do you accept bulk orders?

Yes, you may contact us for bulk order enquiries at support@auramoolika.in or +91 96296 76300. Bulk orders may require additional processing time, payment confirmation, packaging arrangements, and special shipping arrangements.

41. Do you offer international shipping?

Auramoolika.in currently does not offer regular international shipping by default. If you require international shipping, please contact us before placing an order. Additional shipping charges, customs duties, import taxes, product restrictions, food product restrictions, herbal product restrictions, and longer delivery timelines may apply.

42. How do I unsubscribe from promotional messages?

You may unsubscribe from promotional emails by using the unsubscribe option in the email or by contacting us at support@auramoolika.in. For WhatsApp, SMS, or phone promotional messages, you may contact us and request removal from promotional communication.

43. How do I raise a complaint?

You can raise a complaint by contacting our support team at support@auramoolika.in or +91 96296 76300. Please include your order number, contact details, and a clear explanation of your issue.

44. What information should I provide for faster support?

For faster assistance, please provide your order number, full name used while placing the order, phone number or email address used for the order, product name, clear description of the issue, and photos or videos if the issue is related to damage, defect, leakage, wrong product, missing item, expiry concern, package damage, or delivery issue.

45. When will I get a response from customer support?

We try to respond as quickly as possible during support hours. Our support hours are 10:00 AM to 6:00 PM IST, Monday to Saturday. Messages received outside support hours, on Sundays, or on public holidays may be answered on the next working day.

46. Where can I read your policies?

You can read our website policies on https://auramoolika.in/, including our Shipping Policy, Return, Refund & Exchange Policy, Privacy Policy, Terms of Service, Legal Notice, and Contact Us page.

47. How can I contact Auramoolika.in?

You can contact Auramoolika.in at 121 Eachavari, Namakkal - 637002, Tamil Nadu, India. You can also contact us by email at support@auramoolika.in or by phone and WhatsApp at +91 96296 76300. Our support hours are 10:00 AM to 6:00 PM IST, Monday to Saturday.